Our Installation and Performance articles cover: For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. If you need support in another language or timezone, please explore our network of global SketchUp partners. Please visit our Customer Support Center for contact options. For more information see our End of Support Policy.įor support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. skp files between computer and iPad or phone.Tip: SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp. Still stuck on a valid way to share these. That will download the files to the iPad, but although I can see the downloaded file in the app, when I try 'Show in folder', double tapping on it does nothing, and I can find no way of opening it in the SU iPad app. All, when downloaded via Chrome, come onto the iPad at 833 bytes and aren't valid Sketchup files. Tried several other recent and not so recent. Download says it's going to be 6.7MB, but it's still only 833 bytes. I've cleared the cache on iPad, closed and reopened Chrome, and tried the download again. skp files - all open correctly on my main iMac computer, but fail repeatedly and in the same way (download is only 833 bytes) on phone and iPad. I've had the same issue with at least half a dozen. It downloads, and automatically opens in SU 2021.
I have no difficulty with the same file on my computer.
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